Timely, competent, present
As true partners, we are always at the side of our customers, wherever they are in the world.
In fact, even after the sale, we remain a solid and present point of reference for any need. We have developed an excellent continuous international assistance service – direct and remote – on kilns, dryers and automatisms. Through the direct help of one of our technicians or through internet connections, via modem and plc supervision, we are able to carry out checks to verify the functionality of the system, quickly and easily. In this way, we guarantee timely intervention by specialized technicians who – also through remote assistance and in total safety – can quickly identify any difficulties and guide the user to the resolution of the problems.
We are also available for customized audits to verify together with our experts what strategies our customers can adopt to create technological and process improvement through our solutions.